Shipping policy
Last updated: 11 November 2026
This policy explains how we process, pack, dispatch and deliver orders placed through our online store.
1.Order processing
Processing times and delivery estimates are shown at checkout or confirmed in your order email.
Business days exclude applicable public holidays. Busy periods, product launches, carrier performance and severe weather may affect delivery.
2.Shipping rates and destinations
Available delivery destinations, shipping methods and charges are shown at checkout before you place an order.
Shipping thresholds and charges are managed by TCG Bridge Australia and may change; the amount shown at checkout applies to your order.
3.Order tracking
Where tracking is included, details are emailed after dispatch. Please allow time for the carrier's system to update.
4.Packaging and product condition
Orders are packed with protection suited to the product type.
Sealed products can have minor outer-packaging imperfections from the manufacturer. Contact us before ordering if outer condition is important to you.
5.Incorrect delivery information
Please check your delivery address carefully. Contact us as soon as possible if you notice an error; a change cannot be guaranteed once an order is packed or dispatched.
6.Delayed, damaged or missing orders
If your order is late, damaged or missing an item, email us with your order number and clear photographs. This does not affect any rights you have under applicable Australian law.
7.Collection
Collection is available only when explicitly offered at checkout. Wait for the collection-ready confirmation and follow the location details provided for your order.
8.Contact us
TCG Bridge Australia
Email: info@tcgbridgeaustralia.com